Changes to claiming compensation for delayed journeys must ensure more people receive the compensation they are entitled to – Caroline PidgeonCaroline Pidgeon AM, the Liberal Democrat London Assembly transport spokesperson, commenting on Transport for London's plans to make it easier for customers to get a refund for a delayed tube, DLR or London Overground journey said:
"For far too long very few passengers have actually received the compensation they are entitled to. Millions of passengers have simply missed out because the process has been far too complicated and long winded.
"These changes are welcome, although long overdue. Claiming back compensation after a severely delayed journey should be as easy as buying a ticket in the first place."
ENDS
Notes to editors:
1. Details of the estimated number of people who are entitled to a refund due to delays on the London Underground can be seen here:
http://questions.london.gov.uk/QuestionSearch/searchclient/questions/question_39758
http://questions.london.gov.uk/QuestionSearch/searchclient/questions/question_39758
2. Details of the actual number of people who have received compensation due to Tube delays can be seen here:
http://questions.london.gov.uk/QuestionSearch/searchclient/questions/question_47284
Find out more about our work - sign up for emails today:
Share this post on social media:
